- serve as the primary point of contact for B2B clients and end-users, providing unparalleled support via phone and email.
- respond to inquiries in accordance with established Service Level Agreements (SLAs).
- document all interactions in the CRM (Salesforce) and provide technical diagnostics to keep the machines running smoothly.
- dispatch replacement parts, hardware, and software updates with clear instructions.
- collaborate with internal teams to provide valuable feedback on hardware and software performance.
- master our product portfolio through hands-on 3D printing and continuous technical training.
Elvárások:
- 1+ years of experience in customer service, technical support, or education/instructional roles.
- high school diploma or equivalent; a degree or technical background is a strong advantage.
- fluency in English and one of the following: Italian, German or French.
- strong problem-solving skills and a high level of empathy in communication.
- experience with CRM systems and Google Workspace is preferred.
- interest in 3D printing or technical hardware support.
Egyéb információ az állásról:
Do you want to change how the world creates? Our partner is building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Their 3D printing technology powers innovation at industry leaders worldwide. We are looking for a passionate Technical Support Specialist to join their growing group at Budapest, nearby Basilica.