German-Speaking Client Manager

This role is acting as single point of contact for tier 1 corporate clients across Europe, in respect to their cash management products and services.

• Client Support
  • Be the first point of contact for our clients by servicing and promoting a positive client experience.
  • Challenge and simplify client requests.
  • Constantly suggesting and implementing concrete solutions to the service of payment mean and payment channels.
• Client Analyses
  • Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.
  • Getting involved in continuous client satisfaction improvements by monitoring statistics and reports regarding topics and quality.
• Client Service
  • Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.
  • Regularly attending client and review meetings.
  • Preparing ongoing reports for the clients in scope, including quarterly reports and attend client service calls.
• Client Incident Prevention
  • Proactively contact the client on any issue related to their individual products and flows, as well as pre- and post-incidents impacting the client.
  • Informing and communicating regularly until the end of the issue.

• Customer management / client management / customer service experience
• Advanced, business-level language proficiency in German
• Upper Intermediate language proficiency in English
• Communication skills
• Organisational skills
• Customer-oriented mentality
• Analytical ability
• MS Office (Excel) skills

• Ticketing system knowledge
• Degree in economics
• Finance knowledge or experience

• Competitive salary + Outstanding benefits package
• Flexible home office option (after probationary period) - 50%
• Cafeteria
• Private health insurance
• Life and accident insurance
• Our partner will ensure a healthy work-life balance
• Flexible, family-friendly workplace
• Opportunity to work for a prestigious multinational company
• Market-leading training, workshops, external training, language training

Our partner is one of the largest banks in the world, so they work with globally renowned companies. This Cash Management  function and Client Manager job is designed to give the bank's partners the comfort and peace of mind to use the bank's services and have someone to turn to if they have questions.

Please apply with your English-language CV!