Application Support Engineer (Salesforce)

• Application Support: Provide Level 1, 2, and 3 support for Salesforce and other enterprise SaaS applications, troubleshooting configuration and integration issues.

• Incident Management: Manage and triage incidents, service requests, and system alerts in line with SLAs, performing root-cause analysis when needed.

• User & Operational Support: Support user onboarding, manage roles and permissions, and assist end-users with training and best-practice guidance.

• Upgrades & Releases: Assist with scheduled application upgrades, conduct functional testing of new features, and coordinate UAT cycles with business teams.

• Data & Documentation: Maintain up-to-date system documentation, support data quality initiatives (monitoring, cleansing), and collaborate with integration teams to ensure accurate data flow.

Elvárások:

• You hold Salesforce Administration (ADM-201) and Salesforce Advanced Administrator (ADM-211) certifications.

• Hands-on experience supporting Salesforce Sales Cloud and Service Cloud environments.

• Strong understanding of Salesforce configuration, security, data management, and SaaS enterprise integrations (APIs, data flows).

• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITIL-aligned support processes.

• Excellent communication and stakeholder management skills, with the ability to translate technical issues to business users.

• Good to have: Experience with Microsoft Dynamics, Salesforce Platform Developer I or II, Jira Cloud Administrator, or a Bachelor’s degree in IT/Computer Science.

Egyéb információ az állásról:

Our partner is bringing their impressive global success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for an Application Support Engineer to support, maintain, and enhance core enterprise platforms, with a primary focus on the CRM (Salesforce) ecosystem. They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will help ensure smooth day-to-day operations and resolve issues efficiently within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation.